GENERAL CONTRACT CONDITIONS
In the field of Active Tourism and adventure sports, there is a potential risk derived from Nature itself. The Guides and Technicians have adequate preparation and experience, so safety during the activity largely depends on following their advice, warnings and teachings.
- The activities offered by MULTIAVENTURA SAN VICENTE (hereinafter the Company) are subject to the conditions of the environment in which they take place and the people who participate, so they may undergo changes before or even during the activity (meteorology, sudden changes of the flow, physical problems of the participants, etc.). In case of cancellation due to these circumstances, the client will have the right to postpone or replace it with another activity of equal value.
- The Company’s commitment begins with the contracted activity, so it is the client’s responsibility to transport it to the facilities or even to the place where the activity starts. The contract and responsibility of the Company only affects the work of its Technicians and the organization of the activity, and is not responsible in any way for external services (transport, accommodation, etc.), which are contracted directly by the client.
- Prices are per person and include the Company’s direct services with VAT included, and for the minimum group indicated. Unless otherwise expressly stated, all external services and expenses (transport, accommodation, etc.) and their contracting are the responsibility of the client, although to facilitate these services, the Company can sometimes help in these sections.
- The client has the obligation to inform the Company if they suffer any physical or mental disability, pregnancy, paraplegia or cardiovascular diseases before contracting any activity. Likewise, you agree not to be under the influence of alcohol, drugs and/or narcotics, as well as any other medication that may affect your ability to react.
- To participate in aquatic activities it is essential to know how to swim. The technical sheet for each activity specifies the conditions and minimum ages necessary to participate. Minors must have authorization, in addition to being accompanied by a responsible person of legal age.
- The Company includes accident and civil liability insurance for adventure sports in its prices. In the event of any mishap during the activity, the client may access the provision of the aforementioned insurance, provided that the following conditions are met:
-Immediately notify the person in charge of the accident during the activity for on-site evaluation and adoption of the pertinent measures, as well as for the issuance of the corresponding accident report to the insurance company, if applicable.
-Respect the instructions given by the Insurance Company regarding the Assistance Center to go to and the steps to follow. If these instructions are not followed or assistance is received at a center other than those indicated by the Insurance Company, it will be understood that the client expressly renounces the coverage provided by the Insurance Company.
-Notifications will not be accepted after the completion of the activity, understood as the departure of the client from the Company’s facilities or the place of the activity once the service provided has ended.
- To enroll in any program or activity, the client must pay at least 50% of the total amount of the reservation once confirmed, and must pay the remaining 50% upon arrival at the Company’s facilities and always before the start of the activity or program.
- At any time the client may withdraw from the requested or contracted services, having the right to a refund of the amounts paid, but must compensate the Company in the amounts detailed below:
-You will pay the management costs (10% of the total amount of the reservation due to force majeure not attributable to the company or due to cancellation by the client), cancellation fees if any, and a penalty of 15% of the total amount of the reservation if the withdrawal occurs between five and ten days prior to the start date of the activity or program; 25% of the total amount of the reservation, within the third and fourth day; 50% of the total amount of the reservation, within the 48 hours prior, and 90% of the total amount of the reservation, within 24 hours prior to said start.
- From the moment the reservation is made, the client will expressly assume all of these General Conditions. In the event that a person registers another person/s, he/she assumes on his/her behalf each and every one of these General Conditions.